Technical Troubleshooting

Technical Troubleshooting Checklist:

If someone is having issues with the space or displaying a low FPS score, please walk them through this checklist.

Browser: Ensure user is using the latest version of Chrome Browser on their desktop, laptop or android device with headphones. Alternatively, if they are on their iPad or iPhone, ensure they are using the Safari Browser.
Confirm that Graphics Acceleration is enabled in Google Chrome settings. Users may experience "lag" or a degraded experience if this feature is disabled.
Permissions: If users are having camera or microphone issues, please ensure they have camera and microphone permissions enabled through Chrome (pop-up will appear by Chrome URL).
Cache & Cookies: If users are experiencing any technical issues, instruct users to try clearing their cache and refreshing their browser.
VPN / Firewall: If the user is using a company device, ensure VPN or other firewall security settings are turned off and the site is permitted to be accessed.
Only This Space: Close all other applications and tabs to ensure Chrome and Vatom Spaces has microphone and camera priority.
Update & Restart: For an optimal experience, update and restart your device prior to the using Vatom Spaces and close all other running programs and browser tabs.