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Frequently Asked Questions

What is Vatom?​

Vatom (from Virtual Atom) is a toolset of Smart Digital Objects, Identity & Wallet, and Community Tools. Vatom is often the underlying layer of your favorite apps, community hubs and loyalty programs.

What is Vatom Spaces?​

Vatom Spaces is a 3D Environment where users from across the world can come together to engage in discussion, content, and activities.

I'm having trouble hearing something in Vatom Spaces​

Follow our guide for troubleshooting Sound and Microphone Issues.

Common fixes for audio issues are:

  • Check that your headset is plugged in or connected, and is the default device on your computer
  • Check that the volume on your computer is not muted or the volume setting is not turned down low.
  • Check Internet Connection and Disable VPNs (Virtual Private Networks). Vatom Spaces requires a stable internet connection.

I would like to remove my account data​

You may have connections with several businesses, and can remove your data shared with specific businesses, or remove your entire account. Click Here for guide on removing account data.