Vatom Spaces - Network Requirements – Vatom Help

Network Firewall or Proxy Server requirements for Vatom Spaces

General Requirements

Spaces require a stable Internet Connection to access, use and modify. Spaces are not available offline.

Spatial Audio

TCP ports: 443, 8801, 8802, 3478, 5349
Destination host: *.xirsys.com, *.vatom.us-east-2.hifinetwork.io, *.vatom.us-west-2.hifinetwork.io
Destination IPv4 subnet: AWS us-east-2, AWS us-west-2
Public STUN servers: stun.l.google.com:19302, stun2.l.google.com:19302, stun3.l.google.com:19302, stun4.l.google.com:19302, stun:global.stun.twilio.com:3478?transport=udp

Video & Screen-Sharing

TCP port: 443
UDP ports: 3478
Destination hosts: *.tokbox.com, *.opentok.com

For more information on video & screen-sharing network guidelines please visit: https://support.tokbox.com/hc/en-us/articles/360029733631-What-are-the-TokBox-network-connectivity-requirements-

https://tokbox.com/developer/guides/restricted-networks/

VPN (Virtual Private Network)

Disable VPNs before joining Vatom Spaces. Spaces will not load or function properly while virtual networks are active.

Additional Privacy & Network Security Software

Enterprise security software like Zscaler cloud security can block Spaces connections and prevent users from connecting to audio, and/or reduce audio quality dramatically. Please have your web security team allow connections to the above servers, ports, and URLs.