Steps to resolve Video and Audio issues, control mute/unmute, and push-to-talk.
Camera / Video Avatar not working? (Camera Browser Permissions)
The Setup sounded good but I can't hear anything in the space?
Audio Settings & Controls in Spaces (Microphone & Camera On/Off)
Camera & Microphone Control in Spaces
Vatom Spaces work best with Google Chrome browser. You may experience issues using Safari.
Troubleshoot Audio & Video Settings
Audio / Headphones
Can’t hear anything?
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Check that your headset is plugged in or connected.
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Check that your headset is set as the default device on your computer
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Check that the volume on your computer is not muted or the volume setting is not turned down.
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If this does not solve the problem check or reset sound permissions following the guide at the bottom of the page, and then reload the space or close & restart Google Chrome.
Microphone
Microphone does not respond?
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Check that you have given browser permissions. Click "Allow" when the Microphone Permissions popup appears.
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Click the Lock 🔒 icon next to the URL in Chrome to change permission settings.
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If using an external microphone, check that it is connected and powered on
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Check that your preferred microphone is set as the default for your device
- Check that no other Video Conference or Chat Applications are also using your camera or microphone.
Video Camera Setup
Video feed not displaying? Please use Google Chrome browser and not Apple Safari.
- Check that you have given browser permissions. Click "Allow" when the Chrome Permissions popup appears or click the Lock 🔒 icon next to the URL in Chrome to update permission settings.
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If using an external camera, check that it is connected properly and powered on.
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Check that your preferred camera is set as the default for your device
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If you are using a virtual camera like SnapCam or OBS, please make sure that it is running and selected as the default on your device.
You can change your Camera Input and Microphone Input later while in Spaces. Do this in the Audio/Video tab of your Profile Settings (Bottom Left)
Safari Browser Permissions
If you are seeing the above error message, it is because of a permissions problem with Safari Browser. We recommend using Google Chrome for the best experience in Vatom Spaces.
To allow camera permissions in Safari:
- Safari Preferences
- Choose "Websites" Panel Camera
- "Allow" spaces.vatom.com to access the camera
Steps to resolve Video and Audio Issues
By joining Vatom Spaces, the browser will automatically detect your default camera and microphone.
Video & Audio Controls are located in the bottom Control Bar.- Video On/Off: Make sure the camera is on (green icon = on, red icon = off)
- Mute/Unmute: Make sure you are not muted, and the volume on your device is turned up.
Each space may have a different default Mute/Unmute setting. Toggling Mute/Unmute can sometimes resolve microphone issues when moving between different spaces.
The setup sounded good but now I'm in the space and I still can't hear anything or anyone
Spaces use Spatial Audio, meaning the closer you are to someone or something, the louder it isgoing to be. As you walk away it will get quieter.
- If something is very faint or too quiet, try moving closer.
- If something is too loud, try backing away.
Clicking "Stage View" will provide a full audio experience for a defined Main Stage Event without Spatial Audio.
Hover the mouse over your avatar to see the distance voices can be heard. (This feature may be disabled by some space creators)
Controlling Audio & Video Settings within Vatom Spaces
Step 1: You can change your audio input/output in your Profile Settings by clicking your profile icon in the bottom-lefthand corner of the screen, to the left of the Video On/Off button.
In the righthand-side tab that opens, select Audio & Video then choose your Input and Output of your desired Camera, Microphone, and Headset.
In rare cases, you may have the correct input/output but toggling them on and off can reset it.
Step 2: Make sure your Microphone and Camera Permissions are allowed by your Google Chrome browser. Click the lock 🔒 icon on the top left of the URL. When this opens, make sure your Cameraand Microphone are checked and Active for this page.
Step 3: If you are using a VPN, turn off the VPN and reconnect.
Step 4: Clear your cache and cookies and restart your computer.
Controlling Camera and Microphone in Spaces
The Control Bar at the bottom of the Spaces screen allows you to turn your camera on and off, mute/unmute your microphone and much more.
Camera On/Off
Clicking "Camera On" turns on your webcam and displays it as a circle above your avatar in Spaces. Anyone around you can now see your webcam. Click "Stop Video" to remove your video avatar and close the webcam.
Mic On/Off
The Mute/Unmute button in the Control Bar allows you to quickly mute and unmute your microphone in Spaces.
When Muted, your avatar will show a red circle around it (pictured above). When speaking, your avatar will emit a halo as you speak (pictured below).
Push-To-Talk
Pressing and holding the Spacebar activates "Push-To-Talk", meaning the microphone will activate or de-activate only while holding down the spacebar.
We recommend leaving your microphone on "Mute" by default to prevent echo and room noise.
Google Chrome Sound Permissions Settings
If you are unable to hear any audio within Spaces, you may need to force Chrome to Allow sound in the website. Please do the following:
1. Open Google Chrome Settings > Privacy & Security
2. Navigate to Privacy and Security > Site Settings, then choose "View permissions and data stored across sites"
3. Search for "vatom" and select "spaces.vatom.com"
4. Ensure Camera, Microphone, and Sound Permissions are set to "Allow".
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