Skip to main content

Why isn't my sound / microphone / camera working?

ashish
  • Updated

Vatom Spaces work best with Google Chrome browser. You may experience issues using Safari.

Disable VPNs (Virtual Private Networks) which may prevent connection to the required audio/video systems. See Network Requirements for more information.

 

Troubleshoot Audio & Video Settings

Audio / Headphones

Can’t hear anything?

  • Check that your headset is plugged in or connected.

  • Check that your headset is the default device on your computer

  • Check that the volume on your computer is not muted or the volume setting is not turned down.

  • If this does not solve the problem, check or reset "Permissions" for your audio devices following the guide lower on this page. You may need to Close or Restart Google Chrome before re-entering the space. 

Microphone

Microphone does not respond?

  • Check that you have given browser permissions. Click "Allow" when the Microphone Permissions popup appears.

  • Click the Lock 🔒 icon next to the URL in Chrome to change permission settings.

    spaces_permissions_microphone.jpg

  • If using an external microphone, check that it is connected and powered on

  • Check that your preferred microphone is set as the default for your device

  • Check that no other Video Conference or Chat Applications are also using your camera or microphone.

Video Camera Setup

Video not displaying? Please use Google Chrome browser and not Apple Safari. 

  • Check that you have given browser permissions. Click "Allow" when the Chrome Permissions popup appears or click the Lock 🔒 icon next to the URL in Chrome to update permission settings.

spaces_permissions_camera.jpg

  • If using an external camera, check that it is connected properly and powered on.

  • Check that your preferred camera is set as the default for your device

  • If you are using a virtual camera like SnapCam or OBS, please make sure that it is running and selected as the default on your device.

The setup sounded good but now I'm in the space and I still can't hear anything or anyone

Spatial Distance Graphic.png

 

Spaces use Spatial Audio, meaning the closer you are to someone or something, the louder it isgoing to be. As you walk away it will get quieter. 

  • If something is very faint or too quiet, try moving closer.
  • If something is too loud, try backing away. 

Clicking "Stage View" will provide a full audio experience for a defined Main Stage Event without Spatial Audio.

Hover the mouse over your avatar to see the distance voices can be heard. (This feature may be disabled by some space creators)

sound-radius.png

 

Microphone and Camera Controls

By joining Vatom Spaces, the browser will automatically detect your default camera and microphone. Video & Audio Controls are located in the bottom Control Bar.

  • Video On/Off: Make sure the camera is on (green icon = on, red icon = off)
  • Mute/Unmute: Make sure you are not muted, and the volume on your device is turned up.

Screen_Shot_2023-01-21_at_1.31.06_PM.pngScreen_Shot_2023-01-21_at_1.31.27_PM.png

 

Camera On/Off

Clicking "Camera On" turns on your webcam and displays it as a circle above your avatar in Spaces. Anyone around you can now see your webcam. Click "Stop Video" to remove your video avatar and close the webcam.

 

Screen_Shot_2023-01-21_at_2.48.49_PM.png

 

Mic On/Off

The Mute/Unmute button in the Control Bar allows you to quickly mute and unmute your microphone in Spaces.

When Muted, your avatar will show a red circle around it (pictured above). When speaking, your avatar will emit a halo as you speak (pictured below).

 

Screen_Shot_2023-01-21_at_2.48.57_PM.png

 

Push-To-Talk

Pressing and holding the Spacebar activates "Push-To-Talk", meaning the microphone will activate or de-activate only while holding down the spacebar.

We recommend leaving your microphone on "Mute" by default to prevent echo and room noise.

UserBar_Main.png

Step 1: You can change your audio input/output in your Profile Settings by clicking your profile icon in the bottom-lefthand corner of the screen, to the left of the Video On/Off button.

In the righthand-side tab that opens, select Audio & Video then choose your Input and Output of your desired Camera, Microphone, and Headset.

In rare cases, you may have the correct input/output but toggling them on and off can reset it. 

You can change your Camera Input and Microphone Input later while in Spaces. Do this in the Audio/Video tab of your Profile Settings (Bottom Left)

 

 

Related articles

Comments

0 comments

Please sign in to leave a comment.