Debug Menu

In order to gather more technical information about your experience and to aid technical support, you can use the Debug Menu to view and capture detailed analytics about your own or your guest's performance, device, network, and connections as you move around the space.

To open the debug menu, press Shift + ~ (shift + tilde)

When submitting reports for bugs and technical issues, please include screenshots or screen recordings including the Vatom Debug Menu and the Google Chrome Dev Tools > Console Log.

Debug Information

Performance - Displays the user's current FPS (Frames Per Second), Position in Space, Device Type. FPS is the ultimate indicator of "performance" within the space, and users with a low FPS (< 20fps) will be having a poor experience. See additional tips to increase performance.

Render - Displays information about the scene rendering and graphics quality. Spaces automatically adjusts "render quality" based on the capabilites of the system, in order to provide a comfortable experience for all guests.

Users - Notes the space limits and user count within the space, nearby, and in zones.

Mixers & Connections - If a guest cannot hear others, check that they are standing nearby, and have made connections within the mixers.

Camera/Audio Context - Check if presenters have their audio set to near (local audio), zone (presentation audio), or everywhere (broadcast).

Guest Debug

Once your debug menu is open (Shift + ~) you can click on any user and now have the option to "Show Debug Information" in their User Options. This shows the debug menu for that user, which can help troubleshoot network and connection issues.

Technical Troubleshooting Checklist:

If someone is having issues with the space or displaying a low FPS score, please walk them through this checklist.

Browser: Ensure user is using Chrome Browser on their desktop, laptop or android device with headphones. Alternatively, if they are on their iPad or iPhone, ensure they are using the Safari Browser.
Permissions: If users are having camera or microphone issues, please ensure they have camera and microphone permissions enabled through Chrome (pop-up will appear by Chrome URL).
Cache & Cookies: If users are experiencing any technical issues, instruct users to try clearing their cache and refreshing their browser.
VPN / Firewall: If the user is using a company device, ensure VPN or other firewall security settings are turned off and the site is permitted to be accessed.
Only This Space: Close all other applications and tabs to ensure Chrome and Vatom Spaces has microphone and camera priority.
Update & Restart: For an optimal experience, update and restart your device prior to the using Vatom Spaces and close all other running programs and browser tabs.

Full Audio / Video Troubleshooting Guide