Metered Billing Plugins

Overview

Certain Vatom Plugins are billed based on usage. While you will need to add a Credit Card for billing, you will be given 100 minutes of use for free before any charge is applied.

Usage charges are only applicable when the plugin is actively turned on and being utilized by yourself or visitors in the space. This means that you can install the plugin without incurring any charges unless you or someone else in the space actually uses the plugin.

For a detailed understanding of how these plugins are billed based on usage, please refer to the table provided below.

Vatom Metered Plugins

Free Monthly Minutes

Your business will receive a total of 100 free minutes for each of these plugins per billing cycle. It's important to note that these 100 minutes are billed at the business level, not individually for each space, even if you have multiple spaces under one business.

To avail the free monthly minutes, your business administrator must first add a card on file. Without this card, the metered billing feature of the plugins will not be accessible.

Once the 100 minutes have been used, the card on file will be charged for any additional usage.

View Usage

During your billing cycle, you can easily monitor your current usage by navigating to Studio > Account > Billing > View Current Usage Button.

At the end of your business's billing cycle, you will be able to view your invoice. Your business will be billed once a month, according to your regular invoice dates. To determine your billing cycle, simply select the View Current Usage button to see the billing dates.

What happens if I uninstall a plugin during a billing cycle?

If you uninstall a plugin during a billing cycle, you will still be charged for the usage up until the point of uninstallation. However, any usage after the uninstallation will not incur charges.

It's important to note that if you uninstall a plugin and then reinstall it during a billing cycle, the usage will resume from where you left off, and you will be charged for any usage of the plugin for the remainder of the billing cycle.

How are the charges calculated for usage-based billing?

The charges for usage-based billing are calculated based on several factors, including the number of minutes used, the number of participating users, and the items added (such as Media Screens, Presentation Zones, and Conferences). The rate per minute is specified in Studio > Account > Billing > View Current Usage Button. These charges are added to your regular invoice at the end of each billing cycle.

Metered Billing Pricing: Understand Your Charges

We want to provide clear and transparent information regarding the pricing structure for Metered Billing. Effective immediately, the pricing for the plugins subject to usage-based billing is set at $0.01 per user per minute.

Understanding Quantity on Your Billing

When reviewing your billing statement, you will notice a field labeled "Quantity." It's important to understand that in the context of Metered Billing, Quantity refers to the duration of plugin usage, measured in minutes. This Quantity represents the cumulative usage of both publishers and subscribers using the plugin within your space.

Applicable Pricing Tiers

Please note that the $0.01 per user per minute pricing applies only to the Basic and Starter Plans. If you are on an enterprise plan, we recommend reaching out to your dedicated business representative for detailed information about the pricing structure that applies to your account.

How can I monitor my usage to avoid exceeding the free monthly minutes?

To effectively monitor your usage and avoid exceeding the free monthly minutes, follow these steps:

1. Go to Studio > Account > Billing > View Current Usage Button.
2. This will display the number of minutes you have used for each plugin and the remaining free minutes for the current billing cycle.
3. If you are approaching your limit and wish to avoid going over, the business administrator can uninstall the plugin.

Contacting Your Business Representative

If you require more information about pricing for enterprise plans or have any questions related to billing, we encourage you to reach out to your assigned business representative. They will be able to provide you with specific details and assistance tailored to your business needs.

We understand that transparent and straightforward pricing information is essential for you to manage your budget effectively. Should you have any further inquiries or concerns regarding Metered Billing pricing, our support team is readily available to assist you.

Thank you for choosing Vatom, and we appreciate your ongoing support.

The Vatom Team