If you are having trouble with your login or account, you can Clear Browsing Data to start from scratch. 

Either (1) "Clear Browsing Data" or (2) manually log out of each Vatom Platform

Google Chrome

iOS Safari

Login Issues

1a. Clear Google Chrome Cache and Cookies. 

Chrome > Clear Browsing Data (⇧ + ⌘ + ⌫)

Chrome > Settings > Privacy & Security > Clear Browsing Data > All Time

Select and clear the following (All Time):

• Cookies and other site data
• Cached images and files
• Browser history (optional)

1b. Clear Apple Safari Cache and Cookies

iPhone / iPad - Go to Settings  > Safari, then tap Clear History and Website Data.

MacOS Desktop - Clear cookies in Safari on Mac

1c. Clear Android Chrome Cache & Cookies

1. On your Android phone or tablet, open Chrome Settings from the 3-dots next to your browser bar.
2. Settings -> Privacy and security -> Clear Browsing Data
3. Select and clear the following tabs
   
   1. Cookies and Site Data
   2. Cached Images and Files
4. Close and open Chrome and log back in. 

2. Log Out of all of the following Vatom Sites:

• Vatom Studio: https://studio.vatom.com - Choose your profile image in the top-right and select "Logout"
• Vatom Spaces: https://spaces.vatom.com - Choose Logout at the bottom of the screen
• Vatom Wallet: https://wallet.vatom.com - Open your Profile in the top-right and select "Log Out"
  
  

Once you have completed either Option 1 or Option 2 you should be completely logged out of the Vatom platform.

Reset Browser Permissions

Google Chrome Browser Permissions

In the Google Chrome Browser, you can control website permissions like Camera and Audio by clicking the settings icon to the left of the address bar. 

Microsoft Edge Browser Permissions

Microphone and Camera permissions in Microsoft Edge Browser are found by clicking the Lock icon to the left of the address bar.

When you use your microphone or camera for the first time, Vatom Spaces will request to use your microphone or camera and you will be prompted in browser. Choose "Allow". 

If your browser is set to automatically block microphone or camera use, you can allow these permissions for Vatom Spaces by clicking the Lock icon to the left of the address bar and choosing "Allow" under Camera or Microphone. 

If you are seeing the above error message, it is because of a permissions problem with Safari Browser. We recommend using Google Chrome for the best experience in Vatom Spaces.

To allow camera permissions in Safari:

1. Safari Preferences
2. Choose "Websites" Panel Camera
3. "Allow" spaces.vatom.com to access the camera